Refund policy
To be eligible for a return, your item must be unused, in the same condition that you received it and in its original packaging. For faulty electrical items, please check your instruction manual or contact support to help troubleshoot the issue before requesting a return.
Custom-Made Turbans – Not Eligible for Return or Exchange
All turbans are personalized products. Each one is cut and stitched to the customer’s requirements at the time of order. Because of this, turbans (with or without stitching) cannot be returned or exchanged once the order has been placed. Please check your size, length, fabric and color choices carefully before you order. If you’re unsure about anything, contact us at contact@meridastar.com before placing your order.
Color Variation
We try to show our fabrics as accurately as we can. However, the color you see on screen may differ slightly from the actual fabric because of camera settings, lighting conditions and the screen calibration of your device. These small differences are not a defect. A return or exchange cannot be requested or fulfilled because the color looks different from what was shown on screen.
Non-Returnable Items
Unfortunately, we cannot accept returns on the following items, or on any item that has been opened or used:
- Gift cards
- Turbans (with or without stitching), as explained above
- Certain clothing
- Hair/beard products
You will need a receipt or proof of purchase to request a return. Return postage must be paid by the customer unless customer support says otherwise. We reserve the right to refuse a return due to damage or on grounds of hygiene.
Our returns policy lasts 10 days. We do not offer refunds or exchanges on purchases after 10 days have passed.
Refunds (if applicable)
Once your return has been received and inspected by a member of the Meri Dastar team, we will email you to confirm that we have received the returned item. We will also tell you whether your refund has been approved or rejected. If it is approved, your refund will be processed and a credit will be applied to your debit/credit card or original method of payment as soon as possible.
Late or Missing Refunds (if applicable)
Refunds can take three to five working days to process, so please continue to check. If you have not received your refund within that time, contact your bank to check the status, as there may be a delay in processing. If you still have not received your refund, please contact us at contact@meridastar.com.
Damaged or Missing Returned Items
If a product is returned in worse condition than when it was received, or with parts missing, the Meri Dastar returns department may, at its sole discretion, issue a full refund, issue a partial refund or refuse the refund. If the refund is refused, the product will be sent back to the customer. In all cases the customer will be told the outcome and the reasons for it.
Used Returned Items
On grounds of hygiene, we are unable to accept some items as a return once they have been opened, washed, used or worn. This includes health and personal care items such as:
- Beard brushes
- Beard combs
- Beard oils
- Clothing
If such an item is sent back, it will be returned to you from our warehouse and no refund will be issued. This does not affect your statutory rights.
Returning Sale Items
Unfortunately, sale items cannot be refunded. Only regular-priced items may be refunded.
Exchanging an Item
If you change your mind about an item, we can offer an exchange on eligible products. Turbans and the other non-returnable items listed above are not eligible. To request an exchange, email us at contact@meridastar.com.
You are responsible for all shipping costs when returning an item for exchange unless Meri Dastar says otherwise. The time it takes for your exchanged product to reach you may vary depending on where you live.
Returning a Gift
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the giver had the order shipped to themselves before giving it to you, we will send the refund to the gift giver, and they will be notified of the return.
Returns Shipping
You are responsible for all shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
If you are shipping an item worth over $60 or INR 2500, we recommend using a trackable shipping service or purchasing shipping insurance. Meri Dastar does not guarantee that we will receive your returned item.
Customers are responsible for paying any customs or import duties on their purchases. Meri Dastar accepts no responsibility for any unexpected additional fees charged by anyone after your order has been shipped.